Lahaina Taxi – Service Policy

1. Booking & Reservations

• Advance booking is recommended to secure your preferred date and time.

• A valid contact number or email is required to confirm your reservation.

2. Payment

• Payment is due at the start or end of the trip, unless prepaid online.

• We accept cash, credit/debit cards, and approved mobile payment apps.

• Tour prices are per vehicle, not per person, unless stated otherwise.

3. Cancellations & Changes

• Cancellations made 24 hours or more before your trip are free of charge.

• Cancellations made within 24 hours may be subject to a 50% fee.

• No-shows are charged the full trip amount.

• Changes to reservations are allowed if the schedule permits.

4. Luggage & Personal Items

• Standard luggage allowance applies (please inform us in advance if traveling with oversized items).

• Lahaina Taxi is not responsible for lost or unattended belongings.

5. Safety & Conduct

• Seat belts must be worn at all times.

• No smoking or vaping inside vehicles.

• Alcohol may be consumed only in accordance with Hawaii state law and with driver approval.

• We reserve the right to refuse service to any passenger behaving in an unsafe, abusive, or unlawful manner.

6. Respect for Maui

• Please follow our Maui Aloha & Respect Policy:

  • Stay on marked trails at sightseeing stops.

  • Do not touch or disturb wildlife.

  • Use reef-safe sunscreen when near the ocean.

  • Take all trash with you.

• Help us protect the island’s culture, nature, and communities. 🌺

7. Delays & Traffic

• Lahaina Taxi is not responsible for delays caused by traffic, weather, or road closures.

• We will always do our best to keep your ride on time and safe.

📞 Mahalo for choosing Lahaina Taxi. We look forward to providing you with a safe, comfortable, and unforgettable Maui experience.